Coffee mixup
Today in Charlotte, some local restaurants and coffeehouses are participating in AutismAwareFare. It’s a great cause, since a percentage of proceeds from purchases at those businesses is going directly to the Mecklenburg County chapter of the NC Autism Society. My husband and I are getting takeout from one participating restaurant tonight. To be even more supportive, I went to what I thought was one of the six participating locations of Dilworth Coffee and got the largest size mocha they have. I do not normally supersize my coffee, so I did spend more than usual.
Unfortunately, a few hours later Dilworth Coffee responded to someone’s question on Facebook asking what the participating locations were. There were only five, not six as it said on the AutismAwareFare page, and the Quail Corners location where I got my coffee was not one of them. D’oh!
I hadn’t been able to find a list of locations anywhere on Dilworth Coffee’s page or on AutismAwareFare’s page, so I had just made the assumption that the six locations on the left side of the “Dilworth Coffee Locations” page must be participating, since they were in Mecklenburg County. It turns out that that was a poor assumption. Had I known, I still would have bought a mocha from them – I just would have bought it at another location.
I mentioned on their Facebook page that they should probably put that information front and center next time. I also called HQ and very politely explained the problem and suggested that in the future they might want to publish that info. I also said that while they were certainly under no obligation to do so, I hoped they’d consider adding my mocha money to the total. Based on the vibe I got from the customer service phone guy, I’d say there’s about a 50/50 shot of that happening. Well, it’s better than nothing. Regardless, it’s really not fair to complain to the world without actually letting the company know that I’m disappointed. They can’t do anything if they don’t know there’s a problem.
I’m very frustrated by this. Probably the large amounts of caffeine now coursing through my system aren’t helping. At any rate, since I can’t go running because of the copious amounts of pollen in the air and because I am STILL coughing (also frustrating!), I’ve decided to channel my irritation into dyeing a skein of yarn which I will call “Mocha Rage.”
At least I’ll be awake for tonight’s D&D session.